Frequently asked questions

Quick answers to the things people ask us most. Can't find what you need? Contact us.

• Is amarjibon free to use?

  Yes. You can create a profile, browse other profiles, and send one interest (we call them Connects) per day for free — your daily limit resets every day. Four paid plans send more each day (Silver 10, Gold 50, Diamond and Concierge unlimited) and unlock who-viewed-me; Diamond and Concierge add priority matching, and Concierge, the top tier, adds a dedicated relationship manager.

• How is amarjibon different from other matrimony sites?

  Every profile is verified with a real Bangladesh NID — no fake accounts, no catfishing, no bots. We also accept a Guardian NID so your family can vouch for you. The app works in English and Bangla, and our team is based in Bangladesh.

• Do you sell my information to anyone?

  No. We never sell your personal data and we do not run third-party ad networks inside the app. Photos normally stay behind sign-in; a share link works without sign-in only when you explicitly set that profile to public. Your phone and email are hidden by default. Another member sees your phone number only if you say yes to their phone request, and your email is never shared. Phone requests are a flag-gated feature, so they may not be switched on just yet. See our Privacy Policy for the full breakdown.

• What does NID verification involve?

  You upload a photo of your NID (front, optional back, optional selfie holding the card). Our verification team checks it within 1–2 business days. Your NID image is kept private and seen only by our team, is never shown to other members, and is permanently deleted when you delete your account, once the deletion completes at the end of its waiting period (nothing is deleted before then).

• Why do you ask for a guardian NID?

  Matrimony in Bangladesh is a family decision. A parent, sibling, uncle, aunt, or older relative verifies their own NID to vouch for you — an optional "Family vouched" trust step that adds an extra layer of confidence and aligns with how families actually choose. It is never required to publish your profile; it simply counts toward earning the gold-seal Fully Verified badge.

• Can other people see my phone number or email?

  Your phone and email are hidden by default. Once phone requests are switched on, another member can ask for your number, and it is shared only if you say yes; your email is never shared, and you can turn requests off in your privacy settings. Otherwise you chat inside amarjibon and decide if and when to share contact details outside the app.

• How do I keep my profile private until I am ready?

  You can hide your profile from discovery at any time in Settings → Privacy. Existing matches still see you; new people do not. You can also delete your account (nothing is deleted for 90 days, so you can change your mind).

• Can I use amarjibon if I am Bangladeshi but living abroad?

  Yes. We have users across the UK, US, Canada, UAE, Saudi Arabia, Malaysia, Australia, and beyond. Pricing is geo-aware — you pay in your local currency, and matches respect your stated location preference.

• What if I find a fake profile or someone harassing me?

  Tap the report button on any profile or message, and flag it clearly as a safety issue so the right team picks it up fast. Our trust & safety team reviews every report, and serious violations result in immediate permanent bans. You can also block any user instantly — they will not see your profile or contact you again.

• Can I get a refund if I subscribed by mistake?

  Yes — ask within 7 days of your first membership purchase and we refund it in full, as long as nobody has shared their number with you through one of that membership’s phone requests. Coins are refundable while unspent. Once approved, the money goes back to your original payment method within 7 to 10 working days (bKash, Nagad and Rocket can take a little longer than cards). To ask, open a Billing support ticket or email help@amarjibon.com — you do not need to explain why. Cancelling stops future renewals but does not by itself refund the current period. Full details are in our Refund Policy.

• How do I delete my account?

  Settings → Delete account. Nothing is deleted for 90 days, and you can sign back in within that time to cancel. After that, your profile, messages, media and verification ID images are removed and identifying account fields are anonymised. Finance, tax, support, fraud-prevention, safety/audit and legal-hold evidence is retained only when policy requires it. Any PostHog deletion is tracked separately and may finish after local erasure. Legacy anonymous analytics whose account owner cannot be proven is marked incomplete for manual review rather than guessed or automatically attached to the request, and remains subject to the applicable retention or provider-cleanup process.

• Does amarjibon work in Bangla?

  Yes. The entire app — screens, emails, SMS — is available in Bangla and English. You can switch in Settings → Language at any time.

• Do I earn anything for inviting friends?

  Yes. Invite friends with your referral code and, when they qualify for the active campaign, your reward is credited automatically — some campaigns give coins, others give bonus membership time. Check the Invite screen to see the current campaign, its goal, and its reward. Approved partners can also join as paid agents who earn a cash amount per qualifying referral, settled outside the app; email help@amarjibon.com to ask about partnering.