Last updated: 29 July 2026

Return & Refund Policy

amarjibon sells digital memberships and coins. Nothing is shipped to you, so a "return" here means cancelling a purchase and sending your money back.

1. Memberships

Ask within 7 days of your first membership purchase and we refund it in full — as long as you have not used a contact reveal on that membership.
Once you have unlocked someone’s contact details, that membership has been used and cannot be refunded. This is the one thing a membership buys that we cannot take back.
Renewals are not refunded once the new period has started. You can cancel any time in Settings → Subscription to stop the next one — you keep your benefits until the period you already paid for ends.

2. Coins

Coins are refundable while they are still unspent.
Coins already spent on a contact reveal, a boost, or any other paid feature cannot be refunded — the feature has already been delivered.

3. Purchases in the mobile apps

If you bought your membership or coins inside the iPhone or Android app, Apple and Google handle that refund under their own policies — we cannot process it for you. Apple: report a problem at reportaproblem.apple.com. Google: use the Play Store order history. If they turn you down and you think that is wrong, write to help@amarjibon.com and we will help where we can.

4. How long it takes

Once a refund is approved, the money goes back to the payment method you used within 7 to 10 working days. Bank cards usually settle first; bKash, Nagad and Rocket can take a little longer to show up. If it has been more than 10 working days, write to help@amarjibon.com with your transaction reference and we will chase it with the payment provider.

5. How to ask for a refund

Open a Billing ticket from Help → Contact support in the app, or email help@amarjibon.com. Tell us which purchase you mean and roughly when you made it — that is enough for us to find it. You do not need to explain why.

6. Chargebacks

If you do not recognise a charge, please talk to us before asking your bank to reverse it. We can almost always identify it faster than a bank dispute can, and a chargeback locks the account while it is investigated. Nothing here limits your rights under Bangladeshi consumer law.

This policy sits alongside our Terms of Service — see §5 for how subscriptions and pricing work.

1. Memberships

Ask within 7 days of your first membership purchase and we refund it in full — as long as you have not used a contact reveal on that membership.

Once you have unlocked someone’s contact details, that membership has been used and cannot be refunded. This is the one thing a membership buys that we cannot take back.

Renewals are not refunded once the new period has started. You can cancel any time in Settings → Subscription to stop the next one — you keep your benefits until the period you already paid for ends.

3. Purchases in the mobile apps

4. How long it takes

6. Chargebacks

This policy sits alongside our Terms of Service — see §5 for how subscriptions and pricing work.