amarjibonLast updated: 27 July 2026
Privacy Policy
Welcome to amarjibon (আমার জীবন). This Privacy Policy explains what personal information we collect, how we use it, and what choices you have. By creating an account, you agree to the practices described here.
1. Who we are
amarjibon is operated by Safe Care Services, a sole proprietorship registered in Bangladesh under trade licence TRAD/DNCC/027461/2024 issued by the Dhaka North City Corporation. Registered address: House 60, Road 06, Section 12, Block A, Pallabi, Mirpur, Dhaka 1216, Bangladesh. We can be reached at help@amarjibon.com for any privacy question. Our designated data protection contact is privacy@amarjibon.com.
2. What we collect
- Account information — email address, phone number, hashed password (we never see your plaintext password), display name, username, date of birth, gender, city, religion, marital status, occupation, hobbies, about-me bio, who you’re looking for.
- National Identity Document (NID) — for identity verification only. We collect the NID number plus photos of the front, optional back, and a selfie with the card. See §5 for handling.
- Guardian information — when you submit a guardian NID, we collect the guardian’s name, relationship to you, optional phone number, NID number, and photos. See §5.
- Profile photos and media — photos you upload, optional voice introductions and profile videos.
- Activity data — interests sent and received, matches, messages, blocked users, reports, the IP address and user agent of each login session.
- Payment information — when you subscribe to a paid plan, payment details are processed by our providers (Stripe / bKash / Nagad). We never see or store your card number, mobile wallet PIN, or full payment instrument.
- Device + push tokens — for sending push notifications (APNs / FCM).
- Diagnostic data — error reports via Sentry. Email addresses, tokens and request bodies are redacted before an error report leaves your device or our servers.
3. How we use your information
- To run the matchmaking service — show profiles, send and receive interests, match.
- To verify identity and reduce fraud (NID + guardian NID review by trained staff).
- To deliver messages, push notifications, and transactional email.
- To enforce community rules — investigate reports, ban abusive accounts.
- To comply with Bangladeshi law (KYC for payments, lawful disclosure requests).
We do not sell your personal data to anyone. Ever. We do not run third party ad networks inside the app.
4. Who can see what
- Your photos and profile — visible only to other signed-in, verified users. Photos are served via short-lived signed URLs; the underlying object storage is private.
- Your NID and guardian NID — visible only to our verification staff and specific admins with the
verifications.readpermission. Never displayed publicly. Never shown to other users. - Your messages — visible to you and the recipient. Visible to moderation staff only if you or the other user files a report.
- Your phone and email — never shown to other users.
- Your same-gender preference (if any) — never shown publicly. Used only for matching.
5. NID and guardian NID handling — Bangladesh specifics
We treat NID documents as sensitive personal information. Here is exactly how we handle them:
- Storage: Uploaded to a private object-storage bucket (
amarjibon-attachments) under your own user namespace. Never indexed, never public. - Access: Only verification staff with the
verifications.approveorverifications.readpermission can view your NID images, and only for the purpose of verification. Access is logged. - Retention: If we approve your verification, we keep the NID image for 90 days then delete it; the NID number and verification timestamp remain on your account. If we reject your verification, you may resubmit; rejected uploads are deleted after 30 days.
- Guardian NID: Same treatment. We may call the guardian’s phone number, if you provided one, to confirm they consent. We never share your matrimony activity with your guardian.
- Sharing: We will share NID information with authorities when compelled by valid legal process (court order, formal regulatory request), and in the proactive-reporting and emergency cases described in our Law Enforcement Guidelines — child sexual exploitation, human trafficking, or a genuine risk of death or serious physical harm. We will notify you if legally permitted to do so.
6. Photos and media
Profile photos are uploaded to amarjibon-photos, served via short-lived signed URLs. They are visible to other signed-in users. Voice and video introductions are treated the same. If you delete a photo, it is permanently removed from storage within 7 days.
7. Your rights
You can, at any time:
- Edit or delete any field on your profile.
- Download a copy of your personal data (Settings → Download my data).
- Hide your profile from being discovered.
- Delete your account. After 30 days the deletion is permanent and irreversible.
- Revoke individual sessions or all sessions across devices.
8. Data residency
Your data is stored in Singapore (AWS ap-southeast-1) for low-latency access from Bangladesh. Backups are encrypted and retained for 30 days.
9. Cookies and tracking
We use essential cookies for keeping you signed in and remembering your language preference. With your optional choice, we also use product analytics to measure feature use and improve amarjibon — our own systems together with PostHog, our analytics processor. Those events use a pseudonymous identifier, never your name, email or phone number. That choice also allows session recordings: a replay of how the app was used, with all text, form fields and images hidden before the recording leaves your device, so we can see where people get stuck without seeing what they wrote or who they viewed. Recordings and events are kept for at most 400 days and then deleted automatically, and are not sold or shared for advertising. You can decline or withdraw your choice at any time in Privacy Center. Withdrawal immediately stops new capture and clears the device identifier and queued events. For signed-in analytics linked to your pseudonym, amarjibon records a durable deletion request and retries until PostHog accepts it and reports the person profile removed or absent. PostHog then processes queued event and recording deletion separately, so that external work may finish later. Anonymous history cannot be mapped back to your account after reset and expires under the retention limit. We do not use third-party advertising cookies or trackers.
10. SMS and text messages
We send text messages in two situations. First, one-time passcodes (OTP) to verify your phone number, sign in, or reset your password — you get these because you asked us for a code, and they keep your account secure. Second, account alerts, match updates and the occasional offer — we send these only if you ticked the optional "Text me at this number" box when you signed up. Consent to receive that second kind is not a condition of creating an account, of using amarjibon, or of any purchase: leave the box unticked and everything still works. You can turn it on or off whenever you like in Settings → Notifications.
- Message frequency varies with your account activity. Message and data rates may apply, depending on your carrier.
- We never share, sell, or rent your mobile number to third parties, and it is never shown to other users.
- Reply STOP to opt out or HELP for help, or email help@amarjibon.com. Outside Bangladesh, codes may arrive via WhatsApp when available; inside Bangladesh they arrive by SMS.
11. Children
amarjibon is strictly for adults aged 18 and older. We verify age via NID. If we discover a user is under 18, we immediately delete the account.
12. Changes to this policy
When we make material changes, we will notify you in-app and by email at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance.
13. Contact
Privacy questions or requests: privacy@amarjibon.com. General support: help@amarjibon.com. Postal address: Safe Care Services, House 60, Road 06, Section 12, Block A, Pallabi, Mirpur, Dhaka 1216, Bangladesh.